HEAT 9.01 has been officially released by FrontRange Solutions.
Many customers have expressed interest in the HEAT 9 Release due to the wealth of new features and fixes. While we have been working with and providing training on HEAT 9, Ticomix typically does not recommend immediately jumping on a “dot O” release.
Ticomix is pleased to announce that FrontRange Solutions has officially released HEAT Service & Support 9.0.1. Customers can download the release from the support site, under the Drivers and Downloads page, or request a CD from FrontRange Solutions Customer Care.
HEAT 9.0.1 is a full service pack for the HEAT 9.0 release, and addresses a number of database compatibility issues associated with the Web UI, as well as high priority issues for other parts of the application based upon customer feedback.
NOTE: All Clients Must Be Upgraded to HEAT 9.0.1
HEAT 9.0.1 addresses an issue with an unused System field after an Edit Set is committed. Any database schema number change that occurs with HEAT 9.0.1 will prevent all pre-9.0.1 installations from accessing the database. It is recommended that the entire HEAT system is upgraded to version 9.0.1.
Bug Fixes in HEAT 9.0.1
RM 92719 – Remove Call From Hot List action does not work with HEAT Web UI.
RM 92732 – Add Call to Hot List action does not work with HEAT Web UI.
RM 94571 – ClosedBy, ClosedDate, and Closed Time fields do not get reset if Call is Reopened in Web UI.
RM 94914 – Error Message appears after transferring tickets to a HEATMobile disconnected client.
RM 94931 – Users are able to acknowledge assignments on Closed Calls through Alert Monitor, even if rights to edit closed calls are denied.
RM 95815 – Using Oracle 10g R2 and re-opening a Call Record with an AutoTask prevents users from being able to update the record.
RM 95933 - Using Oracle 10g R2 does not allow a user to create FLS tables
RM 96014 – HEATBoard AutoTask action allows single Call Record to Create multiple HEATBoard issues.
RM 96086 – Creating a Call Record using the HEAT Messaging Center does not populate the CDuration field with a value, causing errors in the HEAT Web UI.
RM 96157 – A Decimal field when defined on a table will cause an error when trying to save a call record using the Web UI.
RM 96159 – If DTLastMod field is not on the Detail or Config table, user will receive error in Web UI.
RM 96166 – HEAT Messaging Center errors when trying to create an Error Handler action in Database without defined Configuration Type.
RM 96202 – Assignment.GroupName validation constraint does not work in Web UI.
RM 96213 – Web UI does not support @Tracker default value when set to 96 characters.
RM 96381 – Error is received when selecting Assignment.GroupName if Assignee is auto filled form LoginID.
RM 96397 – Web UI does not obey the role based view setting.
RM 96446 – When building a Call Group using the Web UI, the browse field option does not include single quotes around the value after it is selected.
RM 96452 – Validating First or Last Name does not AutoFill rest of Subset using the Web UI
RM 96480 – Creating a new rule with a call type that has a value of an ‘s causes an error.
RM 96758 – Web UI fails to start when view sets configured in the database do not have an associated table view.
RM 96762 – A check box with a read-only attribute is not obeyed in the Web UI.
RM 96848 – User receives error when validating customer if there is not at least one Contact Table association.
RM 96945 – User receives error accessing AutoTask menu if an If Statement AutoTask references another AutoTask for a true / false response.
RM 97204 – CallType table must have a description field for user to validate call type on call record.
RM 97408 – Systems that have 7 character names in their license definition causes an error when launching HEAT Messaging Center.
RM 97416 – Error message is misspelled when using Internet Explorer 7.0.
RM 97448 – Editing an Alert Monitor Definition resets all column widths.
RM 97699 – Web UI does not support validating a field in the Subset from the Config table.
If you have any questions regarding the benefits of this upgrade or would like assistance with your HEAT upgrade please contact us at 815-636-1499.
The Proactive Help Desk — Beyond Incident Management
IT asset and client lifecycle management increase the speed and agility of the IT team. By integrating HEAT help desk software with FrontRange infrastructure management tools, agents can more effectively manage the dynamic infrastructure. Software license optimization, automated policy compliance, and data leakage protection are achievable. Service is optimized when agents have easy access to automated infrastructure management tools such as remote control/repair, endpoint device security and distribution and patch management.
